General requirements

General Terms and Conditions of Sale of carsetz at more.

Article 1: Definitions

1.1
In these general terms and conditions, the following definitions apply:

a. the entrepreneur: the natural person, legal person or partnership, acting in the exercise of a profession or business, who uses these web shop terms and conditions;

b. the consumer: any natural person who - not acting in the exercise of a profession or business - enters into an agreement as referred to under c with the entrepreneur;

c. the agreement: the purchase agreement concluded at a distance in which the entrepreneur undertakes to give one or more movable property and the consumer undertakes to pay a price in money for this.

d. the offer: the offer of the entrepreneur that extends to the conclusion of an agreement as referred to under c of this article.

Article 2: Applicability

These general terms and conditions apply to every offer and every contract between the trader and the consumer. Any deviations are only valid if confirmed in writing.

Article 3: Offer and information

All product information, images and prices are displayed with care.

We are not bound by any obvious errors, mistakes or technical inaccuracies.

Product images may differ from the product supplied, provided that this does not affect the nature or function of the product.

Article 4: Formation of the contract

The contract is concluded at the moment the trader confirms the order.

The trader reserves the right to refuse an order in the event of misuse, fraud or obvious errors.

Article 5: Prices and payment

All prices include VAT, unless otherwise stated.

Payment must be made in full using the payment methods provided.

Article 6: Delivery and delivery time

The delivery times quoted are indicative and not binding.

Exceeding the delivery time does not entitle the customer to compensation or cancellation, unless there is a statutory exception.

Different delivery times may apply to specially ordered, bespoke or non-stock items.

Article 7: Right of withdrawal (consumers)

Consumers have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.

The withdrawal must be notified within this period by email or using the standard form.

Once you have notified us of your cancellation, the product must be returned within 14 days.

For full details of the procedure and terms and conditions, please refer to our returns and cancellation page.

Article 8: Exercise of the right of withdrawal

The right of withdrawal does not apply to:

- products manufactured to the consumer’s specifications;
- bespoke products;
- fabrics and materials supplied by the metre or made to measure;
- products purchased specifically for consumers which are not normally supplied from stock;
- products that have been irreversibly processed, modified or installed after delivery.

Article 9: Refunds and return costs

In the event of a valid cancellation, the consumer will be refunded all payments, including the standard delivery charges for the original delivery.

Any additional costs arising from the consumer’s choice of a more expensive delivery method will not be reimbursed.

The cost of returning the goods is borne by the consumer, unless:

- a product delivered in error;
- damage in transit;
- a valid warranty claim;
- a demonstrable error on the part of the trader.

A refund will be issued within 14 days of notification of withdrawal, although the trader may delay the refund until the product has been received or proof of return has been provided.

Article 10: Depreciation

The consumer may examine the product to the extent necessary, as they would in a physical shop, to ascertain its nature, characteristics and functioning.

If the product is returned having been used extensively, assembled, fitted, damaged, incomplete or in a condition unsuitable for resale, the trader reserves the right to charge for depreciation.

This write-down may amount to 100% of the purchase value if the product can no longer be sold as new.

Article 11: Transfer of risk

The risk of damage to or loss of products passes to the consumer upon physical receipt.

Returns are at the consumer’s risk until they have been received by the trader.

Article 12: Liability

The business owner shall not be liable for indirect damage, consequential damage or loss of profit, unless there is evidence of wilful misconduct or gross negligence.

Article 13: Complaints

Complaints must be reported in writing within a reasonable time of being identified.

Failure to report the matter in good time may affect your right to redress or compensation.

Article 14: Retention of title

Delivered goods remain the property of the trader until full payment has been received.

Article 15: Governing law

All agreements are governed by Dutch law.