Right of withdrawal and returns of Carsetz products

As a consumer, you have the right to cancel your order within 14 days of receipt without giving any reason.

The cooling-off period begins on the day after you, or a third party designated by you (other than the carrier), have received the product.

If you order several products that are delivered separately, the cooling-off period begins on the day the last product is received.

Would you like to exercise your right of withdrawal? If so, you must notify us of this within the 14-day cooling-off period via:

Email: info@carseatsandparts.com

You can also use the model withdrawal form at the bottom of this page for this purpose. Once we have received your notification, we will send you a confirmation of receipt as soon as possible.

Once you have notified us of your cancellation, you have a further 14 days to actually return the product to us.

Returns must always be notified to us in advance. Once you have notified us, you will receive details of the return address and any additional instructions for the return.

The direct costs of returning products are borne by the consumer.

We will only reimburse return postage costs in the following cases:

- delivery of the wrong product;
- damage in transit;
- a valid warranty claim;
- a demonstrable error on our part.

Once we have received and checked the returned goods, we will refund all payments we have received from you for the returned products as soon as possible, and no later than 14 days after receiving your notice of withdrawal.

We may delay issuing a refund until we have received the products or until you have provided proof that the products have been returned, whichever occurs first.

In the event of a valid cancellation, the standard delivery charges for the original delivery will also be refunded.

Any additional costs arising from a delivery method you have chosen that differs from our standard delivery will not be reimbursed.

Refunds will be made using the same payment method as that used for the original payment, unless expressly agreed otherwise.

During the cooling-off period, you may only handle and inspect the product to the extent necessary to ascertain its nature, characteristics and functioning, just as you would be permitted to do in a physical shop.

If the product has been used extensively, assembled, fitted, modified, becomes soiled or damaged, shows signs of use, or is not returned in its entirety, we reserve the right to deduct the resulting reduction in value from the amount to be refunded.

If the depreciation is such that the product can no longer be sold as new, the depreciation may amount to 100% of the purchase price.

We therefore ask you to handle the product with care and, where reasonably possible, to return it in its original packaging.

Where reasonably possible, returns must be sent back complete with all parts, accessories, manuals, fixing materials and other items supplied.

Missing parts, damage or other circumstances that reduce the product’s resale value may result in a reduction in the amount to be refunded.

If a parcel is delivered by the carrier with visible damage, we advise you to refuse a seriously damaged parcel.

If you do decide to accept the parcel, please report any visible damage to the carrier immediately and take photographs of it. Please then report any transport damage to us as soon as possible so that we can work together to find a suitable solution.

The right of withdrawal does not apply to products manufactured to the consumer’s specifications or which are clearly intended for a specific person.

These include, amongst others:

- fabrics, upholstery materials and other materials supplied by the metre or made to measure;
- products ordered specially that are not normally available from stock;
- products that are assembled, customised or ordered from a supplier at the customer’s request;
- products which, following delivery, have been irreversibly processed, modified or installed, meaning they can no longer be returned in their original condition.

There is no right to cancel, return or exchange these products, unless there is a manufacturing fault, a warranty claim or an incorrect delivery.

Are you unsure about the colour, texture or quality of a fabric or material? If so, we recommend requesting a sample beforehand.

You can exercise your right of withdrawal digital Please let us know by sending an email to info@carseatsandparts.com quoting:

- name;
- address details;
- order number;
- date of order;
- date of receipt.

We will confirm receipt of your cancellation request by email as soon as possible.

The consumer bears the risk associated with the return shipment until we have received it. We therefore recommend using a delivery service with Track & Trace and keeping the proof of dispatch until the return has been fully processed.

If a return parcel is lost or damaged in transit before we receive it, a refund can only be issued if the consumer can prove that the return parcel was actually handed over to the carrier.